Shipping policy

SHIPPING POLICY

At Mr. Basement Brand, we make many of our products to order and/or personalize specifically for each customer.

SHIPPING WITHIN THE UNITED STATES

We currently ship orders within the United States.

Orders are shipped using the shipping method selected by the customer at checkout.

SHIPPING RATES

Standard Shipping: $8

Express Shipping: $15

FREE STANDARD SHIPPING

Standard shipping is FREE on orders of $70 or more.

ORDER PROCESSING

Because many of our products are made to order or personalized, please allow reasonable processing time before your order is shipped.

Processing time may vary depending on the product, order quantity, customization requirements and current order volume.

If an order contains multiple products, the processing time may vary depending on the items included in the order.

SHIPPING TIMES

Shipping times displayed at checkout are estimates and begin after the order has been processed and shipped.

Standard and Express shipping speeds refer to the carrier's estimated transit time and do not necessarily include order processing time.

Once your order has shipped, you will receive tracking information when tracking is available.

SHIPPING DELAYS

We make every reasonable effort to process and ship orders within the stated processing time.

However, delivery dates may be affected by circumstances outside our control, including carrier delays, weather, natural disasters, holidays, incorrect or incomplete addresses, or other unforeseen circumstances.

Mr. Basement Brand is not responsible for delays caused by the shipping carrier after the order has been shipped.

If we become aware of a significant delay before an order is shipped, we will make reasonable efforts to contact the customer.

INCORRECT SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to resend the order.

If the package cannot be recovered or returned to us, the customer may be responsible for the resulting loss, subject to applicable law.

LOST, STOLEN, OR DAMAGED PACKAGES

If tracking shows that a package was delivered but you cannot locate it, please first check with household members, neighbors and the carrier.

If your package arrives damaged, please contact us as soon as possible at mrbasementbrand@gmail.com and provide your order number and photos of the damage.

If an order is lost or damaged during shipping, we will work with the customer and, when appropriate, the shipping carrier to determine the available resolution.

INTERNATIONAL SHIPPING

We currently do not offer international shipping.

If you have questions about our Shipping Policy, please contact us at:

Mr. Basement Brand
mrbasementbrand@gmail.com

Business Address:
6616 W Cermak Rd
Berwyn, IL
United States