Refund policy

RETURN AND REFUND POLICY

At Mr. Basement Brand, most of our products are made to order and/or personalized specifically for each customer.

CUSTOM AND PERSONALIZED PRODUCTS

Because personalized products are made specifically according to the customer's selections and specifications, we do not accept returns or exchanges for change of mind, incorrect size, color selection, design selection, or other customer preference.

Please carefully review your order details before completing your purchase.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order as soon as you receive it.

If your item arrives damaged, defective, or is different from what you ordered, please contact us within 7 days of delivery at mrbasementbrand@gmail.com.

Please include your order number and clear photos of the item and the issue so we can evaluate the situation.

If the issue was caused by an error on our part or the item arrived defective or damaged, we may provide a replacement or refund at our discretion.

If we determine that the issue was caused by an error on our part, we will cover the reasonable return shipping cost when a return is required.

ORDER CANCELLATIONS

Orders for personalized or custom products may be canceled only before production has started.

Once production has started, the order cannot be canceled because the item is being made specifically for the customer.

SHIPPING DELAYS

We make every reasonable effort to process and ship orders within the processing time stated on our website.

If an unexpected delay prevents us from shipping an order within the promised time, we will contact the customer with updated information and available options.

REFUNDS

When a refund is approved, it will generally be issued to the original payment method.

The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

If you have questions about our return or refund policy, please contact us at:

mrbasementbrand@gmail.com