FREQUENTLY ASKED QUESTIONS
CUSTOM ORDERS
Can I customize my order?
Yes! Many of our products can be personalized with your preferred design, text, colors, names, or other details. Product-specific customization options will be shown on the product page.
Do you offer custom designs?
Yes. We can create personalized products based on your ideas, business, event, celebration, or special occasion. Contact us if you need help with a custom design.
Can I request a specific color or design?
Yes, depending on the product. Please review the available options on the product page before placing your order.
ORDER PROCESSING
How long does it take to process my order?
Processing times vary depending on the product and order quantity. The estimated processing time will be provided on the website or communicated to you before production when applicable.
Can I cancel my order?
Personalized and custom orders may be canceled only before production has started. Once production has started, the order cannot be canceled because the product is being made specifically for you.
SHIPPING
Where do you ship?
We currently ship orders within the United States.
How long does shipping take?
Shipping times depend on the shipping method selected at checkout and the destination. Shipping times are estimates and may vary due to carrier delays or circumstances outside our control.
Will I receive a tracking number?
Yes. When a tracking number is available, it will be provided through the order/shipping notification.
RETURNS AND REFUNDS
Can I return a personalized product?
Because personalized products are made specifically for each customer, we generally do not accept returns or exchanges due to change of mind, incorrect size, color selection, design selection, or other customer preferences.
What if my order arrives damaged or defective?
Please contact us within 7 days of delivery at mrbasementbrand@gmail.com. Include your order number and clear photos of the item and the issue so we can evaluate the situation.
What if I receive the wrong item?
Please contact us within 7 days of delivery at mrbasementbrand@gmail.com with your order number and clear photos of the item you received.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed during checkout.
CONTACT US
If you have any additional questions, please contact us at:
mrbasementbrand@gmail.com